Troubleshooting GPS Issues on Your Chigee Device

If you're facing GPS issues on your Chigee device, you might notice messages like "No GPS signal" or "Error" in your GPS settings.

These alerts typically signal specific issues with your GPS connection, often due to placement, signal reception, or hardware connections.

To help you get your GPS back on track, here’s a detailed, step-by-step guide that covers common causes and solutions, ensuring you can easily diagnose and resolve any GPS problems on your device.

Let’s dive in.

Resolving "No GPS Signal" Issues

"No GPS signal"

When your device shows "No GPS signal," it means that although the GPS module is connected, it hasn’t successfully received satellite signals yet. This issue usually stems from the GPS module’s placement or interference from nearby objects, which can disrupt its ability to receive signals effectively.

Here’s how you can resolve “No GPS Signal” issue on your Chigee device:

1. Check the Placement of the GPS Module: 

Avoid Carbon Fiber and Metal Obstructions: Ensure the GPS module is not installed underneath carbon fiber or near any metal objects that could block the satellite signals.

Orient the Module Correctly: The top side of the module should be facing the sky for optimal signal reception.

Maintain Distance from Other Devices: Position the GPS module away from the camera, its cables, and the main unit to reduce interference.

Recommended Mounting Inside the Vehicle Shell: For best results, mount the module inside the vehicle shell with the top side facing up, using adhesive on the opposite side to secure it.

2. Allow Time for Satellite Connection: 

• Ensure the device is powered on outdoors, as indoor locations can delay signal acquisition. Depending on weather conditions, it may take between 3–10 minutes to establish a connection. If it takes longer, consider adjusting the installation position.

Read: Unable to receive GPS signals

Fixing "Error" Messages in GPS Settings

An "Error" message in your GPS settings typically suggests a more significant problem. This error might mean that the GPS signal is not being detected due to possible hardware issues, such as a loose connection, a faulty GPS module, or a damaged cable.

Pay attention to the timing of when this error occurs. 

Is it happening with a brand-new device, or after some usage?

Follow the appropriate steps below based on when you encountered the issue.

If You Encountered the "Error" on a New Device:

If you received the device recently and are already seeing an "Error" in the GPS settings, follow these steps to troubleshoot:

Step 1. Reconnect the GPS Module

Unplug and Re-insert the GPS Module: Start by unplugging the GPS module interface, then carefully re-insert it. This can often resolve connection issues caused by a loose or improperly connected interface.

Step 2. Reset the GPS Module

Remove and Wait: Take out the GPS module and let it rest for about 30 minutes. After the wait, re-insert it into your device to see if it establishes a connection.

Step 3. Contact Chigee Support for Assistance

Document the Issue: Take clear photos of the GPS module and cable, then contact Chigee Support. Send them the photos to verify the condition of the module and determine if you qualify for a free replacement.

If You Encountered the "Error" After Regular Use:

If the "Error" message appeared after using your device for some time, here’s what you can do:

Step 1. Reconnect the GPS Module

Unplug and Re-insert the GPS Module: As with a new device, start by unplugging and re-inserting the GPS module interface to ensure a solid connection.

Step 2. Reset the GPS Module

Remove and Wait: Remove the GPS module, let it rest for 30 minutes, and then re-insert it to see if it restores functionality.

Step 3. Inspect the GPS Module and Cable

Check for Damage: Look closely at the GPS unit and its cable for any signs of wear, damage, or impact that may have disrupted the module’s performance.

If damage is found, please note that Chigee Support may not provide a free replacement if the problem is due to improper handling.

If a replacement is needed in cases of user-caused damage, you may need to purchase a new GPS module.

Fixing GPS Issues After a Firmware Update

Occasionally, a firmware update can introduce GPS issues. If you recently updated your device to version 2.7.2 and now encounter a "GPS ERROR" message, follow these steps to revert the update and restore GPS functionality.

Step 1. Downgrade the Firmware Version

Use an SD Card to Downgrade: Insert an SD card with an earlier firmware version and follow the instructions to downgrade your device.

This can help reverse any firmware-related errors affecting GPS functionality.

Step 2. Contact Chigee Support if the Error Persists

Get Professional Assistance: If downgrading the firmware does not resolve the issue, reach out to Chigee Support or send us an email at help@chigeego.com for further troubleshooting steps.

Read: GPS Not Working - "Error" Displayed

Final Tips for Reliable GPS Performance

• Keep Your Device Updated: Regular updates to the Chigee device firmware may improve GPS functionality and resolve bugs.
• Maintain Proper Placement: Remember to keep the GPS module away from other electronic devices and metal objects.
• Handle the Device with Care: GPS issues can sometimes arise from damage to the module or cables, so handle the device gently, especially during installation or repositioning.

By following this guide, you can likely resolve the most common GPS signal issues on your Chigee device.

However, if issues persist, Chigee Support is available to assist with further troubleshooting or replacement options.