Troubleshooting Connection Issues on Your Chigee Device

Experiencing connectivity issues with CarPlay or Android Auto through your Chigee device can be frustrating, especially when you're eager to enjoy a hassle-free driving experience.

Here’s a comprehensive step-by-step guide to help you troubleshoot the most common connection issues and have a smoother connection experience.

Let’s dive in.

CarPlay Connection Issues

If your CarPlay connection frequently drops, the following factors could be at play:

Step 1. Riding Environment Interference

External factors like strong radio frequencies or high power lines can interrupt the CarPlay connection.

If you’re in an area with high levels of interference, try moving to a different location to see if the issue improves.

Step 2. Phone's Low Power Mode Enabled

Low Power Mode restricts background activities on your iPhone and can cause frequent disconnections. Make sure it is disabled.

To disable low power mode on your iPhone:

• Open Settings: Tap on the Settings icon on your iPhone's home screen.
• Tap Battery: Scroll down a little and select the "Battery" option.
• Toggle Low Power Mode: Look for the "Low Power Mode" and switch off.

To disable low power mode on an Android:

The specific steps to disable Low Power Mode may vary slightly depending on the Android version and phone manufacturer.

However, here's a general approach:

• Open Settings: Tap on the Settings icon on your Android phone's home screen.
• Find Battery Settings: Look for a section related to "Battery," "Power,", "Power Saving", or “Device Care” The exact wording may differ.
• Disable Power Saving Mode: Locate the power saving mode toggle and turn it off.

Step 3. 5GHz Interference

The 5GHz wireless band, which connects your iPhone to Chigee, is more prone to interference than the 2.4GHz band.

Switching to the 2.4GHz band can improve connection stability for several reasons:

• Extended Range: The 2.4GHz band covers a larger area.
• Stronger Signal Through Obstacles: It remains stable even with walls or other barriers.
• Better Device Compatibility: The 2.4GHz band is more widely supported across devices.

Switch to the 2.4GHz band:

Go to Car Link < Settings < Enable 2.4G AP.

Step 4. Recent iPhone Update

Software updates may reset certain settings on your iPhone, which can impact CarPlay.

Follow these steps to check and adjust your settings after an update:

• Open Settings on your iPhone.
• Go to Focus > Do Not Disturb.
• Tap on Driving Mode and ensure it is disabled. This setting can disconnect connections while driving.
• Return to Settings and review any other settings that might have reverted to default, adjusting them as needed for CarPlay to function smoothly.

By confirming these settings, you can reduce the chances of connection issues with CarPlay after updates.

Step 5. Check if it's connected to the correct network

Make sure your iPhone is connected to the correct Chigee network.

• CHIGEE-XXXX: Use this for CarPlay or Android Auto.
• CHIGEE-XXXX LE: Reserved for IOS ANCS connection only.

Additional Troubleshooting Steps for CarPlay

If the above steps don’t resolve the disconnection issues, try these additional steps:

1. Restart Your iPhone and CarPlay System to reset any temporary glitches.
2. Check for iOS Updates in Settings > General > Software Update.
3. User-Provided Solution: For iOS 16 and iPhone 14 users, follow this guide to address common CarPlay issues.

Read: CarPlay Keeps Disconnecting

Still Unable To Connect To CarPlay

If any of the above steps fail to establish a connection with CarPlay, follow the steps below:

Step 1: Check Content Restrictions

Ensure that CarPlay isn’t restricted on your iPhone:

• Open Settings > Screen Time > Content & Privacy Restrictions.
• Confirm that CarPlay is enabled.

Step 2: Enable 2.4G AP for Connection Stability

Switching to a 2.4G access point sometimes resolves connection issues:

• Go to Car Link > Settings.
• Enable 2.4G AP in your Chigee device's settings.

Step 3: Unpair and Reconnect

Unpair your iPhone from the Chigee device and try reconnecting:

• Open Car Link > Settings > Paired Devices.
• Remove your iPhone and attempt to pair again.

If you’re still unable to connect, reach out to help@chigeego.com for further help.

Read: Unable to Connect to Carplay

Android Auto Connection Issues

If you’re experiencing issues with Android Auto on your Chigee device, follow these steps to troubleshoot and restore the connection:

Step 1: Confirm Compatibility

Ensure your phone is compatible with Android Auto and confirm these points:

• Turn Off VPN: If you’re using a VPN, disable it, as it can interfere with Android Auto connections.
• Device Compatibility: Verify that your phone model supports Android Auto. Note that some brands, like Huawei, Vivo, and Oppo, may not natively support Android Auto.

For some Huawei models, manual setup may enable Android Auto:

1. Enable Developer Mode:
   • Go to Settings > About Phone.
   • Tap Build Number 7 times to enable Developer Mode.
2. Download the Android Auto APK and install it manually. (not from Playmarket) 
3. Enable Developer Mode in Android Auto Settings.

Step 2: Enable 2.4G AP for Android Auto

Switching to a 2.4G network can improve connection stability:

• Go to Car Link > Settings.
• Enable and use 2.4G AP.

Step 3: Unpair and Reconnect

Unpair and reconnect your phone for a fresh connection:

• Open Car Link > Settings > Paired Devices.
• Remove your phone, then attempt to pair it again.

Step 4: Try a Newer Device

Older phones may have outdated Bluetooth hardware, which can cause connection issues. If possible, test Android Auto with a newer phone to see if this resolves the issue.

Read: Unable to Connect to Android Auto

Additional Assistance

If these steps don’t resolve the connection problem, contact help@chigeego.com for further help. Join our Facebook group to share your questions and get support from our team!

Also read: Why Certain Apps May Not Display on Your Chigee Screen